RETURN & REFUND POLICY:
RETURNS + EXCHANGES:
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You may choose to exchange or receive a refund for your KINNEBAR™ (excluding shipping charges).
Please print and fill out this RETURN/EXCHANGE FORM and mail it with your KINNEBAR™. (All instructions and the return address are included on the form.)
Once we have received and inspected your item, we will notify you regarding the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit depending on your credit card issuer's policies. (excluding shipping charges)
We designed our website to help you order the correct type of KINNEBAR™ for your specific work station, but in the event you need to exchange the product for a different model, please see instructions above or contact us.
You will be responsible for paying your own shipping costs for returning your item, unless there was a manufacturer's defect. Shipping costs are non-refundable.
If you have any questions about how to return your item to us, please contact us.